Shipping Policy

At Packaging Company, getting your packaging items to you fast and safely matters a lot to us. This page gives you clear info on how we handle packing, shipping, and delivering orders across the U.S. No matter if you’re buying custom items or standard products, this simple guide walks you through every step with ease.

Order Processing Time

Orders are worked on Monday through Friday, not including holidays. Once we see that payment is complete, the process begins without delay.

• In-stock items are sent out in 1–2 business days.
• Custom packaging orders take 7-12 business days before shipping.

Shipping Methods

Packaging Company ships with trusted delivery partners to bring your packages safely. Depending on the order and where you are, we may use one of these choices:

• Standard Ground Shipping (7-12 business days)
• Expedited Shipping (3–7 business days)
• Overnight Shipping (1 business day)
• Freight Shipping. When the order is large or heavy, once your package leaves, an email with your tracking number will be sent to you automatically.

Shipping Costs

Shipping fees depend on size, weight, and where the order’s going. You’ll see the cost at checkout. For big orders or special items, Packaging Company may lower the cost or offer a simple set fee. Sometimes, a free shipping deal might be active. We always show this clearly when you’re viewing a product or checking out.

Delivery Timeframes

Shipping time usually starts when your order leaves our warehouse. This time can vary based on factors like weather, peak seasons and delivery issues with delivery companies. We always provide you with a tracking number to let you know the status of your order.

Shipping 

The Packaging Company only currently ships within the US; if you require assistance outside this region, reach out to our support team, and they can discuss what may work.

Address Accuracy

Wrong or missing details in your address might stop delivery or cause returns. You can help avoid that by doing this:

• Look over your address to be sure it’s right.
• Don’t forget apartment, suite, or floor numbers if needed.
• Add a working phone number for any delivery questions. If a package returns to us because of an error, you’ll have to pay the shipping fee again before we send it out.

Lost or Damaged Packages

Though it doesn’t happen often, sometimes a package may be lost or arrive damaged. In that case:

• Let us know within 5 business days of when it should’ve come.
• Share your order and tracking numbers.
• If the item is damaged, send a few pictures to help us see what happened. After looking into it, we’ll either send a new one or return your money, based on what we find.

Returns Due to Shipping Issues

If your package is returned to us because it was refused, couldn’t be delivered, or had the wrong address details:

• You might be charged a 20% restocking fee.
• The cost of the first shipping isn’t returned.
• If you want us to ship it again, the new shipping fee will need to be paid.

Bulk and Freight Orders

Big orders often need freight shipping. Here’s how that works:

• A team member will plan all the delivery steps for you.
• Delivery appointments may be needed for business addresses.
• You can ask for a liftgate to help unload, if needed. Freight orders must go to a business location where someone will be available to receive the shipment.

Packaging and Sustainability

Each package is packed with care, using earth-friendly materials where possible. The Packaging Company works to help the environment by making less waste.

• Most boxes we use can be recycled.
• Fillers and padding are biodegradable or can be recycled.
• Custom packaging is planned to use fewer materials whenever we can.

Tracking Your Order

As soon as your item is shipped, an email with a tracking number is sent so you can follow its journey. That number works on the delivery company’s website. If you don’t get your tracking info within two days, contact our support team right away for help.

Delays and Exceptions

Now and then, delays happen even with strong planning. These are a few things that might affect timing:

• Bad weather events
• Delivery company problems
• National holidays
• Busy shopping times If this happens, Packaging Company will do its best to keep you posted by email or phone as things move along.

Customer Responsibilities

To help make delivery smooth and easy, all customers need to:

• Make sure your address and contact info is correct
• Be ready to accept the delivery
• Check the item after receiving it
• Let us know fast if there’s a problem

Contacting Support

Need help with anything related to shipping? Our support team is here for you:

• Email: sales@packagingcompany.co
• Phone: +1 512-768-5930